Help and info
I cannot log in with my user account, what should I do?
If you see a “Sisselogimine ebaõnnestus” (“Login failed”) message, follow these steps:
- Check if you are using the e-mail address and password you used during registration. It is possible that you have several accounts with different passwords.
- Make sure that uppercase letters are not turned on by mistake and/or that you use the correct special characters.
- If you can’t remember your password, click the “Unustasid parooli?” (“Forgot your password?”) link on the login page. Then we will ask you to enter you e-mail address. We’ll send you an email with a link to assign a new password to your account.
- If you still cannot log in, please contact us by phone 666 2525 or by e-mail email@example.com, we are available from Mon-Fri 8-17, Sat 8-12. Please provide as much details as possible about the issue.
Do I have to log out every time I finish reading?
If you use a personal computer or other personal device, you do not have to log out when you finish reading. The next time you visit the page, you are already logged in and you can start reading immediately.
If you use a public computer, be sure to log out.
Why am I being logged out?
If you leave the website without logging out, the next time you visit the page, you are already logged in and you can start reading. However, sometimes the account may be logged out. This can be caused by the following:
- You have deleted your browser’s cookies, your browser settings are configured to delete cookies automatically or your cookies have expired.
Can I share my user account?
By registering as a user of the Postimees web environment, you create a personal account. Your user name and password are confidential information that cannot be shared.
What should I do if someone else uses my account?
If your username and password have become known to someone else, change your account password immediately. You can assign a new password HERE.
I want to delete my user account, how do I do it?
To delete your user account and data, please send a written request at firstname.lastname@example.org
I want to change my account’s e-mail address, where can I do it?
If the email address you used as a user name has changed or you entered your email address incorrectly, please contact us by phone 666 2525 or by e-mail email@example.com, we are available from Mon-Fri 8-17, Sat 8-12.
The e-mail address used as the user name must be correct and in real use in order for us to be able to send you important messages.
Where can I subscribe to Postimees Grupp’s publications?
You can get acquainted with the selection of our publications and subscribe to them on the website tellimine.postimees.ee or via customer support: by phone 666 2525 or by e-mail firstname.lastname@example.org, we are available from Mon-Fri 8-17, Sat 8-12.
Can I place a standing subscription?
Yes, you can place a standing subscription. A standing subscription is convenient because you only need to make the first payment and subsequent payments will already be made automatically.
What payment methods can I use to pay for my subscription?
We offer various payment options:
- Card payment
- Mobile payment
Card payment intermediary is Stripe, that offers a secure payment solution that allows you to pay for products and services using a bank card. The security of the card payments is ensured by strong authentication, which means that you must identify yourself via an internet bank when placing a subscription.
A standing subscription paid by card can be placed using any of the common bank cards. The bank card must have internet payments enabled and a sufficient limit. In the case of a standing subscription paid by card, debiting takes place directly from the bank card on the payment date.
Mobile payment intermediary is Zlick. You can use the mobile payment to pay for a digital package subscription if you have a contract with Telia, Elisa, Tele2 or their calling card and your number is allowed to use the “Maksed mobiiliga” (“Mobile payments”) service.
Payment methods may vary depending on the product or on which channel the subscription is placed. If you want to pay for the order with an invoice, please contact us by phone 666 2525 or by e-mail email@example.com, we are available from Mon-Fri 8-17, Sat 8-12.
When am I paying for the next period in case of a standing subscription with card or mobile payment?
Payment for the standing subscription will be made in the beginning of each following period, on the first day. For example, if the subscription was placed on the 15th, the following payments will take place on the 15th day of each month.
How can I cancel a subscription?
You can cancel your standing order in the “Tellimused” (“Orders”) view of your user account or via customer support by phone 666 2525 or by e-mail firstname.lastname@example.org, we are available from Mon-Fri 8-17, Sat 8-12.
Upon cancelation of a standing order, the subscription is valid until the end of the prepaid period.
Do you offer a refund in the case I cancel my standing order?
If you cancel a subscription that makes use of a standing order, you can use the service until the end of the prepaid period. We do not offer refunds.
Can I change the payment method of the subscription?
You can change the payment method of the subscription in the user account view “Makseviisid” (“Payment methods”) or “Tellimused” (“Orders”). You need to change the payment method, if the payment method information has been changed. For example, you have replaced your bank card.
I have a digital package subscription, why cannot I read articles?
If you have subscribed to a digital package but the content is locked, follow these steps:
- Check if you are logged in.
- If you are logged in, check if the subscription is valid. You can see information about your subscription in the “Tellimused” (“Orders”) view of the user account. If you do not see your subscription, you may have multiple accounts and the subscription is linked to another account, or the subscription hasn’t been linked to the account.
A subscription placed through customer service and paid for by invoice must be linked to an account. For linking the subscription to the correct account please contact our customer support.
- If you are logged in with the correct account and the subscription is valid, then in rare cases the cookies may have been deleted and the content may be locked. In this case, log out and then log in again.
If the content is still locked, please contact us by phone 666 2525 or by e-mail email@example.com, we are available from Mon-Fri 8-17, Sat 8-12, and please provide as much detail as possible about the issue.
Can I use the service while I am abroad?
Yes, you can use the service when you are abroad.
Programs, series and broadcasts may have geographical viewing restrictions, which means that their producer has granted the right to show it only on Estonian territory. The geographical restrictions also extend to subscribers.
I have subscribed to a paper newspaper, can I read paid articles online and on mobile?
We offer the digital package to subscribers of paper newspapers at a discounted price. To subscribe to the digital package, please contact us by phone 666 2525 or by e-mail firstname.lastname@example.org, we are available from Mon-Fri 8-17, Sat 8-12.
How can I comment on an article?
Users with valid digital subscription can comment articles. For commenting you need to disclose your first and last name, filling the boxes for first and last name in the user account information.